Are your childrens costumes CE Tested?
We only ever stock CE tested children’s costumes and conform to the most rigorous flammability requirements of European Standard EN71-2. All of our fancy dress for children complies with the European health, safety and environmental protection legislation. Spiveys Web fully supports all Government safety guidelines and initiatives for costume and clothing.
How do I know when an item is in stock?
Our website is constantly updated with stock availability. You will be able to view stock level of your chosen item on the product page, We also check stock when you place your order. If the item is out of stock you will be contacted and refunded by the end of the working day.
THE PRODUCT I ORDERED IS DAMAGED
We’re sorry the item you ordered is damaged or faulty, and we hope you’ll give us chance to put this right. Please contact us on 01625 430050. We will not be able to refund your product but we can exchange it!
WHAT PAYMENT METHODS CAN I USE?
We accept PayPal, Visa, Visa Debit etc
AN ITEM I BOUGHT IS NOW CHEAPER, CAN I HAVE A REFUND?
The prices of all are costumes and accessories are correct at their time of publication. We reserve the right to alter, amend or change the price of any product at any time without notice. If an item you bought is now cheaper, we’re not obliged to refund you the difference
THE PRICE OF AN ITEM HAS RECENTLY GONE UP; CAN I PAY THE LOWER PRICE?
Prices can increase for a variety of reasons, particularly in relation to our suppliers. All prices are correct at the time of publication, and we’re not obliged to sell any item at a previously lower price.
HOW WILL MY DETAILS BE USED?
By visiting Spiveys Web, you give your consent to the collection and use of personal information, in accordance with our terms and conditions.
HOW SHOULD I WASH MY ITEM?
All our costumes and accessories come with a care label which you should refer to when deciding how to wash and care for your item. Since we use a wide variety of costume material including vinyl, plush fur, leather and velvet, we recommend that all items are dry cleaned only to ensure the best care for your product.